Frequently Asked Questions

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Apple Pay, Google Pay, UnionPay, Maestro, American Express, and Shop Pay.

Q: Can I change or cancel my order after it's placed?
A: You can request changes or cancellations within 2 hours of placing your order.

Q: Where do you ship to?
A: Currently, we only ship within the United Kingdom.

Q: How long does it take to process my order?
A: Order processing typically takes 1-3 business days.

Q: What is the delivery timeframe?
A: You can expect your order to arrive within 5-7 business days after processing.

Q: What are your shipping costs?
A: We offer free shipping on all orders.

Q: Will I receive tracking information for my order?
A: Yes, tracking information will be emailed to you once your order ships.

Q: What is your return policy?
A: You have 30 business days to return an item.

Q: Who pays for return shipping?
A: Customers are responsible for the cost of return shipping.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5-7 business days of receiving the returned item.

Q: Do you offer exchanges?
A: Yes, we accept exchanges for different sizes or colors of the same item.

Q: What are your customer service hours?
A: Our customer service team is available Monday - Friday: 9:00 AM - 5:00 PM GMT & Saturday and Sunday: 10:00 AM - 4:00 PM GMT

Q: What is your email address?
A: You can reach us at info@divorn.com.

Company Details 

  • Shop Name: Divorn
  • Company Name: Levantan LLC
  • EIN Number: 38-4378828
  • Business Address: 15442 Ventura Blvd., Ste 201-2052, Sherman Oaks, CA 91403, United States of America
  • E-Mail: info@divorn.com
  • Phone: +1 302 294 9964

Customer Service

  • Monday - Friday: 9:00 AM - 5:00 PM GMT

  • Saturday and Sunday: 10:00 AM - 4:00 PM GMT

  • Average response time: within 24 hours